Hi there, Tanesha. We're truly sorry for the delays this morning. Our Network Operations Control Team is aware of the issue and are working diligently to get you on your way as quickly as possible. We appreciate your patience while we work through this. -Rocky
— Southwest Airlines (@SouthwestAir) February 22, 2019
SouthWest Airlines computer systems down, glitch/outage grounds flights and delays bookings
We are seeing a large number of reports from SouthWest Airlines customers who say the entire computer system of the airlines is currently down and not working. Of course, this is a very big issue and people are taking to social media to complain.
Here are some reports:
https://twitter.com/Fgump123/status/1098900374650568704
https://twitter.com/Bsmithizzle/status/1098898410957082628
https://twitter.com/therealrosebell/status/1098896915608014848
https://twitter.com/BritneysAngel/status/1098901927591579648
Of course, not everyone is annoyed with this outage.
https://twitter.com/nkhaley/status/1098904752614768640
Fun aside, the airlines’ Twitter handle is telling complainants that they are aware of the problem and are working to fix it:
We are monitoring the situation, and will be updating the story in real time with useful details. So keep checking back.
Update 1
Fresh reports suggest this could be a nationwide outage.
Heading to BWI Thurgood Marshall Airport (BWI) where all Southwest Airlines flights are grounded nationwide right now for a computer outage. Call ahead.. WBAL-TV 11 Baltimore
— Jennifer Franciotti (@wbaljfro) February 22, 2019
Update 2
Flight boarding has begun, the airline confirms. So shouldn’t be much of a wait now.
We're looking to have you on your way shortly, and have begun boarding flights across the nation. It shouldn't be much longer now, but I would check with your Gate Agents for more information. -Rocky
— Southwest Airlines (@SouthwestAir) February 22, 2019
But, on the other hand, user reports seem to suggest otherwise.
https://twitter.com/ShermanFabes/status/1098905915925909505
https://twitter.com/GivingSam/status/1098906872034349057
Update 3
Those who are stranded at airports and need assistance can contact the Gate Agent, SouthWest Airlines is suggesting.
Hi there, Hannah. We're truly sorry for the frustrations while we work through this. While we don't expect flights to be delayed significantly, please speak with a Gate Agent at the airport if you need a reaccommodation flight. -Rocky
— Southwest Airlines (@SouthwestAir) February 22, 2019
Update 4
Support team now says the issue has been resolved.
https://twitter.com/SouthwestAir/status/1098907232991817728
https://twitter.com/SouthwestAir/status/1098909413543309313
Other reports:
5:40 A.M. UPDATE: FAA says ground stop has ended. Southwest says operations are back to normal. #HTownRush https://t.co/SWaXDSwRCu
— KHOU 11 News Houston (@KHOU) February 22, 2019
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Himanshu Arora
My interest in technology and writing started back in 2010. Since then, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. Here at PiunikaWeb, my work involves covering on daily basis the biggest tech stories as well as scoops that you won't find anywhere else.